Terminating a Wireless Contract with your Service Provider

There is a way out of your contract, but 99% of the customers have no idea what it is.
In order to be released from your contract, There must be a good legit reason such as dropped calls, poor service, billing issues etc.  Otherwise you are obligated to fulfill the terms that you agreed to:

- Contact a customer service rep from the service provider, get the name of the person with whom you are speaking and let them know your issue (billing errors, dropped calls, lack of service area coverage, etc.).   If the employee refuses to give their name, ask for the employee number.

- When they state that you must pay the termination fee, tell them that you intend to appeal the fee. 

- Tell them to enter the details of your issue in their notes.  Every customer service rep has an area which contains a section for notes.

- Request that they give you the contact information of the regulatory agency who oversees appeals. Every state is different.  If they won't tell you file your complaint directly with the FCC.  This link http://www.fcc.gov/cgb/complaints.html will bring you to their site and take you through the process.  If you are having issues with wireline services (DSL, residential service, business service, etc.), then contact the regulatory commission in your state by following this link http://www.consumeraffairs.com/links/state_pucs.html

- Fax a letter which describes in detail the reason you will be dropping their service and that you will not be paying the early termination fee.  Do Not Send or Fax The Letter To The Billing Location.  Instead, it must be sent to the rep or else they may have no record of it (confirm receipt of the fax by following up with a phone call in the next 72 hours).

- Contact the state regulating agency and send/fax a copy of the letter to them.

At this point you are protected from the service provider taking any action against you until the regulator makes a decision regarding your appeal.  It is ILLEGAL for the Service company to damage your credit while this is in process.
 
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